Zodiac Casino Document Upload: Format and Size Rules

The final step before you can fully enjoy your winnings at any online casino is often the account verification process. At Zodiac Casino, this involves submitting certain documents to prove your identity and payment method. While it might seem like a hassle, it’s a standard security procedure designed to protect you and the casino. This guide provides a clear, step-by-step walkthrough of the Zodiac Casino document upload requirements, including acceptable formats, sizes, and what to do if you encounter problems.

Why Zodiac Casino Requires Document Verification

Before diving into the specifics, it’s important to understand why this process exists. Document verification, often called “Know Your Customer” (KYC), is a legal requirement for licensed online casinos. The primary goals are to prevent fraud, money laundering, and underage gambling. By confirming your identity and address, Zodiac Casino ensures that the person playing is the legitimate owner of the payment account. This process also protects you; it prevents someone else from using your identity to open an account. Typically, you will be prompted to upload documents after making your first withdrawal request. The verification team at the Zodiac Casino casino usually reviews submissions within 24 to 48 hours.

Acceptable Document Types and Specifications

Zodiac Casino will typically request two or three types of documents. Each must be clear, legible, and valid. The most common requirements are for Proof of Identity, Proof of Address, and sometimes Proof of Payment Method. Below is a table detailing the standard requirements.

Document Type	Accepted Examples	Key Requirements
Proof of Identity (POI)	Passport, Driver’s License, National ID Card	Must be a color copy, showing your full name, date of birth, photo, and expiry date. All four corners must be visible.
Proof of Address (POA)	Utility bill (gas, electric, water), Bank statement, Tax bill	Must be issued within the last 3 months, show your full name and current address matching your casino account.
Proof of Payment Method	Front of credit/debit card, e-wallet account screenshot	For cards, show the first 6 and last 4 digits only; you can obscure the middle numbers. For e-wallets, a screenshot showing your registered name and email.

Step-by-Step Upload Guide

Uploading your documents to Zodiac Casino is a straightforward process. Follow these steps to ensure a smooth verification:

1. Log In: Access your account on the Zodiac Casino website.
2. Navigate to Verification: Go to your account settings or the cashier section. Look for a link or tab labeled “Verification,” “Account Verification,” or “Upload Documents.”
3. Select Document Type: You will see options for the different documents needed (e.g., ID, Proof of Address). Click on the corresponding “Upload” button.
4. Choose Your File: A file browser will open. Navigate to the scanned image or photo of your document on your computer or phone.
5. Submit for Review: After selecting the file, confirm the upload. The status of your documents will change to “Pending Review.” You will receive an email confirmation once the process is complete.

Most players find that using the Zodiac Casino bonus funds is restricted until this verification is successfully finalized.

Common File Format and Size Rules

To avoid having your documents rejected for technical reasons, adhere to the following technical specifications. The upload portal will typically have a maximum file size limit. The accepted formats are almost universally standard image or document types.

• Accepted Formats: JPG, JPEG, PNG, PDF.
• Maximum File Size: Usually 5 MB per file. If your file is larger, you may need to reduce its resolution.
• Image Quality: Ensure the document is well-lit, in focus, and all text is readable. Avoid glare on plastic cards or laminated IDs.

If you are using a smartphone, you can use your camera, but make sure the document lies flat on a dark surface to ensure a clear, high-quality image.

Troubleshooting Common Upload Issues

Sometimes, the upload doesn’t go as planned. Here are solutions to common problems faced by Zodiac Casino players:

• “File Too Large” Error: Use a free online tool to compress the image or save it in a more efficient format like JPG with a lower quality setting (while maintaining readability).
• “Invalid Format” Error: Double-check that your file is one of the accepted types (JPG, PNG, PDF). If you have a HEIC file from an iPhone, convert it to JPG first.
• Document Rejected: If your submission is rejected, read the reason provided by the support team carefully. It is usually because the document is expired, cropped incorrectly, or is not accepted. Resubmit a correct version.
• Portal Not Working: Try clearing your browser’s cache and cookies, or use a different browser like Chrome or Firefox. If the problem persists, contact customer support directly and attach the documents to your support ticket.

Remember, you cannot use a Zodiac Casino no deposit offer or withdraw winnings from a Zodiac Casino free spins promotion until your account is fully verified. It’s best to complete this process as soon as possible. If you have a Zodiac Casino promo code for a deposit bonus, ensure verification is done to avoid any delays when cashing out your winnings.

What Happens After Successful Verification?

Once the Zodiac Casino team approves your documents, your account status will be updated to “Verified.” You will receive a confirmation email. From this point forward, your withdrawals will be processed much faster, as the security checks are complete. A verified account also unlocks the full functionality of the platform, allowing you to participate in all promotions and have higher withdrawal limits. The entire process, from upload to approval, is a key part of ensuring a secure and enjoyable gaming experience for everyone.